Diane Rogers's terms and conditions

terms and conditions

Terms and Conditions
Credit/debit card and PayPal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
Postage & Packing Overseas
For all overseas sales please note that postage is not shown. Costs will vary according to packaging requirements and delivery address and I am happy to provide a quote in advance of order.
I normally deliver via royal mail and endeavour to have the goods arrive within 10 days of order confirmation, but please allow a maximum of 30 days for delivery.
You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent via my website contacts page www.dianerogers.co.uk - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase.
Customer service
My customer services number is +44 (0)7901898727 or email me at info@dianerogers.co.uk and I shall endeavour to respond promptly and at the latest within 7 days.
Other info
Although I usually respond quickly, as an artist’s run business I may be away and unable to respond to an order. If urgent best to check by email when delivery can be made.