HANNAH VAN BERGEN's terms and conditions

terms and conditions

PAYMENT

Cheque

Cheques should be in £ and made payable to HANNAH VAN BERGEN. Your order will be despatched once the cheque has cleared and that you have been notified that your order has been accepted.

Bank Transfer

Payment may be made by bank transfer, once your order has been received you will be given instructions as to how to make the bank transfer.

Unfortunately I cannot accept bank transfers from overseas.

Credit / Debit Cards and PayPal

Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

DELIVERY

I normally deliver by Parcelforce and endeavour to have the goods arrive within 5 days of order confirmation, however please allow handling time of up to 5 working days plus the delivery time stated in the option selected. The scheduled delivery date will be confirmed upon order.

Please contact me if you wish to discuss alternative delivery arrangements or overseas delivery options.

CANCELLATIONS / REFUNDS

You may cancel your order for any reason up to 7 days after you receive the goods, excluding personalised goods. Notice of cancellation should be sent to info@hannahvanbergen.co.uk - cancellations must be received in email. Goods must be returned in the original condition and shipped at your cost with the correct level of compensation cover. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund (excluding P&P), usually via the same payment method used for purchase (e.g. PayPal refund, cheque etc.).

CUSTOMER SERVICE

My customer services number is 07749 971431 and email is info@hannahvanbergen.co.uk - I shall endeavour to respond promptly and at the latest within 3 days.