helen nock's terms and conditions

payment

cheque

Cheques should be in B P S and made payable to helen nock . Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.

credit/debit card and paypal

Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

delivery

We normally deliver by Parcel Force, Interparcel, Palett X and we endeavour to have the goods arrive within 2 days of order confirmation, but please allow a maximum of 28 days for delivery.

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

Please contact us if you wish to discuss alternative delivery arrangements

cancellation/refunds

You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

customer service

Our customer services number is 01934 413435 and email is fatbats@tiscali.co.uk - we shall endeavour to respond promptly and at the latest within 3 day(s)

other info

Free delivery within Somerset for items over £200. 
Commission and made to order lead times vary from two to twelve weeks depending on requirements, please see website for additional details.  Enquiries welcome without obligation.