Emma-Jane's terms and conditions

payment

cheque

Cheques should be in Pounds sterling and made payable to Emma-Jane Scriven. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.

bank transfer

Payment may be made by bank transfer, once your order has been received you will be given instructions as to how to make the bank transfer

We accept bank transfers from overseas.

delivery

We normally deliver by Royal Mail and we endeavour to have the goods arrive within 5 days of order confirmation, but please allow a maximum of 14 days for delivery.

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

cancellation/refunds

You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

customer service

Our customer services number is 07773027076 and email is canine_equine.portraits@outlook.com - we shall endeavour to respond promptly and at the latest within 2 day(s)

other info

I ask for a 20% deposit, and will start work when the deposit has been paid. Works will be completed in a time period agreed with you, the customer. Completed works will not be posted until payment is made in full. If you would like a payment plan, I am more than happy to come to an agreement with you.

In the event that you decide that you do not want your portrait and work has started, your 20% deposit will be retained as payment for time and materials used. The work may be completed and used as a promotional piece, and will be owned by myself, and all rights to the image will be mine only.

Completed works may be used as promotional pieces in marketing, and will be published on my website and social media. If you do not wish for me to do this, please say, and I will respect your wishes.

If you are not satisfied with your portrait, I will work with you to come to a resolution. If you decide you do not wish me to complete the work you have commissioned me to do, work will cease and your 20% will be retained, again to cover time and materials.