martin cheek's terms and conditions

payment

cheque

Cheques should be in £ stirling and made payable to martin cheek. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.

credit/debit card and paypal

Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

delivery

We normally deliver by Royal Mail and Bananadoo and we endeavour to have the goods arrive within 3 days of order confirmation, but please allow a maximum of 7 days for delivery.

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

Please contact us if you wish to discuss alternative delivery arrangements

cancellation/refunds

You may cancel your order for any reason up to 1 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

customer service

Our customer services number is 07949 883 4620 and email is mrtncheek@hotmail.co.uk - we shall endeavour to respond promptly and at the latest within 3 day(s)

other info

Please NOTE:
For overseas shipping, please contact Martin Cheek to establish cost of shipping, which is not included in the purchase price as seen on my web site. Glass is fragile and extra precautions must be taken to ensure a safe, unbroken mosaic or glass panel to you!
Because I teach and I am away from my studio teaching overseas from January 15 through May 1, I cannot fulfill orders during this time.
ANY return items must be packaged and shipped to ensure safe return of the glass piece. Broken returns cannot claim a refund.