If for whatever reason you are not happy with your purchase I offer a full refund of the purchase price within 15 days of your receipt of the item. This refund does not include the cost of return shipping. You can contact me at firstname.lastname@example.org to make return arrangements, or to ask any questions you may have before, during or after your purchase. Accounts will be credited upon receipt of the returned items.
If an item should arrive damage i’ll return both the full purchase price and the FLAT RATE cost of return shipping. Please supply a picture of the damage with your return request. Accounts will be credited upon receipt of the returned item.
SEND ALL RETURN REQUESTS TO:
RE: RETURN REQUEST
Please include the following information:
DATE OF PURCHASE
PHOTO OF THE ITEM IF DAMAGED
I will get back to you within 24 hours to complete the arrangements for your return.
I’ve listed the delivery time as 14 days. Items are produced after they are ordered. The usual drying time is roughly 3 days but could be as many as 7. This makes overnight shipping impossible and expedited shipping could still take a week or more. Keep this in mind when making your shipping choice. Also if you purchase is for an event, make sure you leave enough lead time for the order to be fulfilled and any possible issues to be addressed.
Lastly, please bear with me as i’m still trying to get my shop fully up and running. If you see something you like, but it’s currently not available in the store, contact me and i will special order it at no extra cost.
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