Douglas Lacey,'s terms and conditions

payment

cheque

Cheques should be in Pounds Sterling and made payable to Douglas Lacey. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.

credit/debit card and paypal

Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.

delivery

We normally deliver by Royal Mail/Parcel Force, or other to be negotiated and we endeavour to have the goods arrive within 10 days of order confirmation, but please allow a maximum of 30 days for delivery.

We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.

Please contact us if you wish to discuss alternative delivery arrangements

cancellation/refunds

You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).

customer service

Our customer services number is 02087615769 and email is dcgnlacey@gmail.com - we shall endeavour to respond promptly and at the latest within 3 day(s)

other info

PAYMENT:
Payment can be by PayPal. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so that payments may be made from most countries and bank accounts worldwide. PayPal has a very high level of security, customer privacy and protection.  All transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to me in any way. My PayPal email address is -  dcgnlacey@gmail.com
Cheques are accepted and should be crossed and made payable to ‘Douglas Lacey’ in pounds sterling, your order will be dispatched once the cheque has been cleared

DELIVERY:
I normally deliver by Royal Mail/Parcel Force, (although other carriers can be negotiated), and I endeavour to to have the goods arrive within 10 days of order confirmation, but please allow 30 days maximum, and contact me if non delivery after 10 days, I will chase carrier.
I will make special arrangements for overseas deliveries.

CANCELLATION/REFUNDS:
You may cancel your order for any reason within 14 days of delivery of goods, (the statutory limit is 7 days).  Notice of cancellation should be sent to dcgnlacey@gmail.com Goods must be returned in the original condition and shipped at your cost.  The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent.  Once the goods have been received and checked you will be issued with a full refund, usually via the same payment method used for purchase (e.g. PayPal refund, cheque ect.)

ANY QUESTIONS:

If you have any questions concerning any of the above, or anything else, please don’t hesitate to contact me and I will be happy to answer them.  Contacts-  email dcgnlacey@gmail.com
Tel- 020 8761 5769 (UK)