Janet Aldis's terms and conditions
payment
credit/debit card and paypal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
delivery
We normally deliver by Royal mail or DHL depending on size and we endeavour to have the goods arrive within 14 days of order confirmation, but please allow a maximum of 30 days for delivery.
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.
Please contact us if you wish to discuss alternative delivery arrangements
cancellation/refunds
You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).
customer service
Our customer services number is +441227830878 and email is - we shall endeavour to respond promptly and at the latest within 3 day(s)
I am Jacqui Price’s daughter and have just purchased one of the silks from your website (Item no. 774 - ‘Iris’). Mum looked at the site after you included it in your Christmas card, and really wanted this piece. Could I ask if it’s possible to send it without any identifying mark on the packaging, as it’s a surprise Christmas gift!
Thanks very much, we all had great fun looking at the website - your work is very beautiful.
When My friend came back and brought that wonderful picture of the Baobab tree, I thought I would cry.
The tree looks so real and just like one behind our clinic. I felt realy homesick for Africa and I was so
happy at the same time, to have such a nice picture now. Thank you so much for this excellent piece of art.
I had a look at your website and I very much like your work. The seascapes are really nice, and i’ve been trying to see if any of the lanes are ones i’ve cycled down many a time. I think I recognise the ‘Poppys’ landscape as looking down the valley away from Bishopsbourne. I like the painting of you with your teddy too, the style those is really cool, you have captured the posture and movement of the children in their worlds really well. it’s as if they’re just about to continue moving. I REALLY like it that you talk about your paintings in a NORMAL way, not the usual pompous grandiose language of the art world, so thank you!
I am emailing you to let you know how delighted I am with my new painting As soon as I saw the painting, I just had to have it! Its so very alive and I just love the frame. In short, I absolutely adore it! So, thank you.
what a wonderful talent you have, your
paintings are beautiful. I love ‘evening sea’ and ‘after a lovely day’.
I am no expert but there are so many paintings that I could just get lost
in.