helen nock's terms and conditions
payment
cheque
Cheques should be in B P S and made payable to helen nock . Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.
credit/debit card and paypal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
delivery
We normally deliver by Parcel Force, Interparcel, Palett X and we endeavour to have the goods arrive within 2 days of order confirmation, but please allow a maximum of 28 days for delivery.
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.
Please contact us if you wish to discuss alternative delivery arrangements
cancellation/refunds
You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).
customer service
Our customer services number is 01934 413435 and email is - we shall endeavour to respond promptly and at the latest within 3 day(s)
other info
Free delivery within Somerset for items over £200.
Commission and made to order lead times vary from two to twelve weeks depending on requirements, please see website for additional details. Enquiries welcome without obligation.
Isabel Vogel has added a testimonial to your profile :
” Commissioning a bird font from Helen last year was inspiring and hugely
satisfying. We live at opposite ends of the south coast, we never met in
person, and I didn’t see the finished font until it arrived, but this didn’t
matter - we seemed to connect, sharing thoughts through words and
photographs, threading ideas on the phone and by email.
It was my mum and dad’s ruby wedding anniversary and my family wanted to
give them something unique and lasting that they would both love. They have
a large garden so, looking for garden sculptures, I found Helen’s website. I
was struck immediately by the presence and beauty of her work.
After emailing and speaking to Helen on the phone, I felt confident about
the commission. We dealt with all the practicalities and then got on with
the creative part of the commssion.
I talked about my parents, where they live in rural France, their
similarities and differences - my dad’s love of mountains, my mum’s of the
sea - and what I liked about Helen’s sculptures.
I love the way the glass mosaics look like veins of precious ore, just
surfacing, how bubbles of light and air are delicately captured and held by
metal, wood and stone. And how Helen forges separate found pieces into a
single whole, smoothed and blended as if by time and tide.
So the Four Elements was commissioned, and although we knew it was
beautiful from the photographs, we hadn’t realised how tactile and
multi-layered the three dimensional font would be. Helen had made a unique
object that surpassed all our expectations. Our parents were delighted, the
birds are very happy, and every visitor stops to admire it.”
Wonderful work. Like something from a Dali painting live in 4-D.
Wowwwwwwwwwwwwwwwww my talented girl! This website and your work is fabulous! Just got the time to peruse it all and intend sending it to friends and family. Well done Helen! Love, Cairne
Went to Opus Mosaic and saw your work and absolutely loved it! I do mosaics and love stone/slate etc so your work fascinated me!
Thanks to the TAW team for all their hard work creating this site. It is attractive, professional and very user friendly for artists and viewers.