Shirley Shelton's terms and conditions
payment
cheque
Cheques should be in GBP and made payable to Shirley Shelton. Your order will be dispatched once the cheque has cleared and that you have been notified that your order has been accepted.
credit/debit card and paypal
Payment online by credit/debit card and PayPal is accepted. Credit/debit card payments are securely processed by PayPal and currency conversion is automatic so payments may be made from most countries and bank accounts worldwide. Paypal has a very high level of security, customer privacy and protection, all transactions are performed over maximum security SSL encryption and your card/bank details are not stored or made available to us in any way.
delivery
We normally deliver by DHL and we endeavour to have the goods arrive within 7 days of order confirmation, but please allow a maximum of 14 days for delivery.
We can deliver overseas, but please be aware that delivery time may be longer and certain conditions may apply. Please contact us if you have any queries.
cancellation/refunds
You may cancel your order for any reason up to 14 days after you receive the goods (the statutory minimum is 7 days). Notice of cancellation should be sent to - cancellations must be received in writing. Goods must be returned in the original condition and shipped at your cost. The goods must be securely wrapped and packaged before shipping in the original packaging or similar equivalent. Once the returned goods have been received and checked, you will be issued a full refund, usually via the same payment method used for purchase (e.g. paypal refund, cheque etc.).
customer service
Our customer services number is 01362 667217 and email is - we shall endeavour to respond promptly and at the latest within 2 day(s)
Hi Shirley,
The painting has arrived and it is beautiful! Thank you very much!
Good luck with your other paintings.
Best regards,
Renzo.
Hi Shirley,
Just to let you know i received the painting ok. Its great.
Thankyou so much in the time involved, very efficient.
I am very pleased.
Many thanks again and i will be putting a great word in for you to my friends and family.
Best regards
Lindsey
‘Elephant sunset too’ Sept 2009
Hi Shirley,
Just to let you know that the painting arrived safely yesterday, thanks. It’s lovely and just what we have been looking for.
Thanks again,
Helen
‘Elephants walking in the dusk’ Sept 2009
Hey Shirley,
Just to let you know that the painting arrived in excellent condition today and is now hanging in place. We are all over the moon with the result, it is exactly as we hoped it would be. Thank you again for taking the commission and for the outstanding service you provided! If ever I hear of other people searching for a wonderful painting, I will certainly recommend you.
All the best,
Linda.
‘Lost Horizon’. Feb 2008
Thank you very much for the lovely painting, it’s exactly how it looked on line. and thanks again for the prompt service.
Kind regards,
Stacey
‘Redscape’ 2. Feb 2008 Commission
hello Shirley
the painting arrived today in good order. I would like to thank you for the time and trouble, I am so pleased,
just to say thanks again,
Mar 2008. ‘Elephant Walk’. Commission
Hi Shirley,
We recieved our painting on tuesday with no damage at all. It is really really really lovely! Thank you…
Thank you again
Sarah and Jamie
‘Wisps’ and ‘Massai Dawn’. Apr 2008
Hello,
Just to let you know that the paintings arrived safely yesterday. They are up on the walls already, and look great!
Thank you once again,
Shadows. Feb 2008
Hello Shirley,
I wanted to let you know that the painting has arrived safely
this afternoon. I was amazed that it arrived so quickly and
beautifully packaged. We are absolutely thrilled with ‘Shadows’. We hung it
immediately and it looks really stunning and effective. It really is a
lovely piece of work.
Thank you so much
Regards
Iris
Mystic Glow. Jan 2008
as always….great painting….well packaged and quick delivery! Thanks!